Terms of Service

1. The service

5MILLS Group X Studio is a platform where members view schedules, book classes, check in by QR code, buy Mills Point packs and review classes at the brands and clubs on the system.

Classes are provided by brands, clubs and instructors. We may change, pause or discontinue part of the service when needed.

2. Your account

You provide accurate and complete information, keep your password and sign-in codes secret, and are responsible for activity under your account.

One person, one account. We may suspend or delete accounts that break these terms.

3. Booking, cancelling and check-in

When you book, the class's Mills Points are held. You can cancel before the class's cancellation cut-off to get them back.

If you booked but were not checked in with your QR code within the allowed time, the booking expires and the Mills Points are not refunded.

If the club cancels a class, your Mills Points are refunded.

4. Mills Points and payment

Mills Points are points used to book classes in the system. They are not money, cannot be transferred and cannot be exchanged for cash, unless the law says otherwise or we agree in writing.

You buy packs by bank transfer with a QR code. Keep the amount and transfer note unchanged. Mills Points are added automatically once the system confirms the full amount. A short payment or wrong note may delay or stop automatic processing, in which case contact us for help.

The price, the pack's Mills Points and any discount code are shown when you buy. Discount codes may have an expiry date and a limited number of uses.

5. Reviews and your content

You may only review classes you attended, within the allowed period, and your content must be honest, not abusive and free of other people's personal data.

You allow us to display your review publicly (under a nickname unless you turn on a public profile). We may hide or remove content that breaks these terms.

6. Prohibited conduct

Faking check-ins, using someone else's QR code, creating multiple accounts to abuse offers, interfering with the system, scraping data without permission, or using the service for anything unlawful.

7. Health and safety

Exercise carries risk. You judge your own health, consult a doctor when needed and follow your instructor's guidance. You are responsible for your decision to take part, to the extent the law allows.

8. Intellectual property

The brand, design and content of the service belong to us or our licensors. You may not copy or exploit them beyond using the service.

9. Limitation of liability

The service is provided as available. To the extent the law allows, we are not liable for indirect loss, data loss from events beyond our reasonable control, or content and services provided by third parties.

10. Ending use

You may stop using the service at any time and ask to delete your account as described in the Privacy Policy. We may suspend or end an account that breaks these terms.

11. Governing law and changes

These terms are governed by the laws of Vietnam. Disputes are first handled by negotiation and, failing that, by the competent court in Vietnam.

We may update these terms and their date. Continuing to use the service after a change means you accept the new terms.

12. Contact

5MILLS Group X Studio, email: 5millsgroupx@gmail.com.